API Call - History
Search Calls History
POST
/v2/call/search
Body
Param
Type
Description
api_key
string
required
page
int
per_page
int
Default: 20, Min: 1, Max: 250
uuid
string
Return Single Call
transcript
boolean
Returns Transcripts
agents
array
[1,2,3,4]
direction
string
[inbound,outbound,inbound_voicemail,
outbound_voicemail]
phone_number
string
score
int
[Returns ===]
duration
int
[Returns ===]
start_date
date
YYYY-MM-DD
end_date
date
YYYY-MM-DD
show_all
boolean
(Default: false) Return both scored and unscored
show_unscored
boolean
(Default: false) Return only unscored
Response
{
"current_page": 1,
"per_page": 20,
"total": 3408,
"data": [
{
"agent_id": 1,
"provider": "file",
"uuid": "000000-000000-000000-000000-000000",
"call_type": "inbound",
"phone_number": "+44777777777",
"duration": 332,
"review_score": 0,
"time_started": "2024-08-22 16:25:16",
"updated_at": "2024-08-22T21:01:19.000000Z",
"agent": {
"id": 11,
"name": "Agent",
"department": "Sales",
"phone_extension": "1000",
"email_address": null
},
"speakers": {
"A": "AGENT",
"B": "CLIENT"
},
"metrics": [
{
"metric": "overall",
"score": 0,
"total_possible": 0,
"good": [],
"bad": [],
"improve": []
}
],
"summary": "",
"actions": [],
"conversation": [
{
"speaker": "A",
"text": ""
},
{
"speaker": "B",
"text": ""
}
],
"fillers": [
{
"A": {
"well": 1,
"right": 2
},
"B": []
}
],
"highlights": [
{
"text": "Highlight",
"category": "Company Names",
"total": 2
}
],
"talking": {
"A": {
"seconds": 155.96485200000006,
"percentage": 84.41
},
"B": {
"seconds": 28.809985000000005,
"percentage": 15.59
},
"Silence": {
"seconds": 115.51000000000002,
"instances": 7
}
}
}
]
}
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